General terms and conditions
Field of validity
The terms and conditions indicated in this document are applied to contracts for the rental of hotel rooms/camping pitches for accommodation, as well as all the associated services and deliveries regarding the hotel/camping business.
The terms and conditions of the contracting party are only applied if expressly agreed in writing.
Concluding the contract and content of the contract
The hotel/camping offers are always free of charge. The contract is stipulated upon acceptance of the contracting party by the hotelier. The hotel/camping is free to confirm the booking of the room in writing.
If the booking is made in the name and on behalf of third parties (guest), the party making the booking (for example, a travel agency) is jointly and severally liable with the guest for all hotel/camping charges arising from the conclusion of the contract.
Subletting and additional rental of the hotel rooms/camping pitches provided and their use for purposes other than accommodation are not allowed as a general principle, and require the prior written consent of the hotel/camping.
Unless otherwise agreed, the hotel rooms must be made available to the contracting party on the day of arrival from 3 p.m. (check-in time) and, on the day of departure, must be vacated by 10 a.m. (check-out time). If the rooms are not vacated by the above check-out time, the hotel may charge a flat-rate amount of 50 euros due to the delayed vacation of the room until 4 p.m. From 4 p.m., 100% of the daily rate with be charged. The client’s contractual requests are not justified in this case.
Prices and payment
The hotel/camping is obliged to keep the rooms/pitches booked available to the client and provide the agreed services.
The client is obliged to pay the hotel/camping the agreed price for the accommodation and for other services used. This is also valid for services and charges sustained by the client in favor of third parties. For services rendered after midnight, for which the hotel/camping makes its employees available, the hotel/camping shall have the right to charge a supplementary night service charge to be calculated on the basis of a full working hour for every fraction thereof.
The agreed prices include the respective value added tax, unless otherwise agreed. If the period between concluding the contract and executing the contract is more than four months and if, during this time, the hotel rates or the value added tax increase, the hotel/camping shall have the right to appropriately increase the agreed price, but this increase must not exceed 10%.
Billing is conducted in euros. In the case of foreign means of payment, the exchange rate differences and bank charges are the responsibility of the party that is obliged to make the payment. Payments in foreign currency are charged at the current exchange rate on the date the account is paid.
The hotel’s/camping’s invoices must be paid within 10 days from receipt. In the case of late payment, the hotel/camping has the right to charge legal interest on the arrears in compliance with Legislative Decree 213/2002.
In the event clients do not agree with damage attributed to them, they have the right to demonstrate that the damage cause by them is less than that claimed by the hotel/camping, while the hotelier has the right to demonstrate that the damage is greater.
The hotel/camping has the right to request an advance of 50% at any time by way of an earnest money deposit in accordance with article 1385 of the Civil Code. If the amount of the earnest money deposit and the payment dates have not been agreed in writing in the contract, a deposit of 50% must be paid at the time of the booking:
Complaints concerning the billing must be notified to the hotel/camping immediately after the presentation of the invoice.
The form of billing (the payee data of the invoice) must be notified to the hotel/camping at the time of the booking or on termination of the performance of the services at the latest.
Cancellation by the hotel
If an advance payment has not been made after the expiry of a reasonable period laid down by the hotel/camping, the hotel/camping shall have the right to cancel the contract.
Furthermore, the hotel/camping shall have the right to cancel the contract for justified reasons without being obliged to compensate for any damage, for example:
- if events of force majeure or other circumstances beyond the control of the hotel make it impossible to fulfil the contract
- in the event of room bookings with wrong or false essential information, for example, concerning the client or the purpose of the stay
- if the hotel/camping has reasonable grounds for believing that accommodating the client could jeopardize the proper operation, security or prestige of the hotel/camping in the eyes of public opinion beyond the sphere of control or organization of the hotel/camping.
The hotel/camping is obliged to immediately inform the client of the exercise of the right of cancellation. In the case of justified revocation by the hotel/camping, the client shall have no right to compensation for the damage.
Cancellation by the client (cancellation, withdrawal from contract) / non-use of services / early departure
The client must withdraw from the contract in writing.
Cancellation policy
If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee.
In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival, the deposit paid will be charged.
In case of no-shows, 100% of the agreed price will be charged as a fee.
In case early departure, 100% of the agreed price will be charged as a fee.
Cancellation policy – Treehouses
If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee.
In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival or in case of no-snows, 100% of the agreed price will be charged.
In case of early departure, 100% of the agreed price will be charged as a fee.
Cancellation must be made with a written unilateral declaration and delivered to the hands of the hotelier within the period indicated before the agreed day of arrival of the guests.
In the case of failure to accept the booked accommodation for the agreed period without cancellation, the guest or whoever made the booking shall be obliged to pay 100% of the total agreed price (the agreed price is understood to cover accommodation, meals and any other service).
In the case of late arrival, the guest/guests shall be obliged to pay the entire agreed price.
In the event of the early departure of guests, the guest shall be obliged to pay the price for the nights stayed as well as payment of 100% of the agreed price for any remaining services not used.
The hotel’s liabilities
Requests for compensation for damages, irrespective of their the justification, are excluded, unless the hotel/camping is guilty of serious negligence or due to serious negligence on the part of its legal representatives or managers, as well as by its other employees or designated agents, or in the case in which the request for damages arises out of a breach of the contractual obligations. In all cases, liability due to sheer negligence is limited to typical predictable contractual damages arising from the violation of the contractual obligations. Liability for damages for harm to life, limb or health remains unaffected.
If the client is a guest of the hotel/camping, the hotel/camping is liable for one hundred times the price of the room, in accordance with article 1783 of the Civil Code.
The clients’ liabilities
Clients are liable for damage to the buildings and/or the inventory caused by them, their relatives or guests, in accordance with the current regulations. It is the responsibility of the client to be adequately insured against this liability.
Final provisions
Amendments or supplements to the contract, including this clause in written form, must be made in writing.
Written communications sent to our clients shall be regarded as being received by the third day after the sending of the message to last known address. In the case of transmission by fax, the transmission protocol shall be considered to be proof of delivery. The same is true for written communications (post, fax) from the client to the hotel/camping. In the case of the personal delivery of a document by the client, access to the document can be considered effective only if the document has been delivered to the employee responsible for this contract. Outside working hours, delivery to third parties is possible in exceptional cases by means of countersignature but only to the members of the management.
The place of execution of the contract and payment is the registered office of the hotel/camping.
The court with exclusive jurisdiction shall be Bolzano, including in the case of disputes arising from questions concerning billing, the means of payment and exchange rates.
Italian law shall be applied.
Resolution of disputes in compliance with the EU Regulation no. 524/2013: the European Commission provides an online platform for the resolution of disputes, available at the address http://ec.europa.eu/consumers/odr/. Consumers have the option to use this platform for the resolutions of their disputes concerning the contractual obligations from online purchase or online services contracts.
Email address of the manager and supplier: info@caravanparksexten.it
